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| 1. |
What are Credits? Can I enjoy any discount? |
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Qpid Credits are used to enjoy a host of paid services and features, such as EMF Mail, Live Chat, Love Call, Video Show, and more. To buy credits, please click here.
There are different purchasing options for you. The more you purchase at one time, the more you save for each credit. We may also offer promotions from time to time, so check back often. | |
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| 2. |
How can I purchase credits? Is it safe with credit card? |
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To protect your privacy we use highly secure order processing services provided by a third-party billing company. This means your credit card information is entered using a secure server, and transferred internally using PGP, the most powerful encryption available. Your customer details are never sold or made available to anyone else and your card details are only known by our order processors.
Under normal circumstances, credits will be added to your account on a real time basis if you pay online. In the unlikely case of communication trouble between our server and the order processor, credits may not be added immediately. If you encounter this problem, please contact us.
If you place an eCheque/eCheck order through PayPal, the time to get it cleared will depend on the settlement between your bank and the Order Processor. We will update your credits once your eCheque/eCheck is cleared. For PayPal eCheque, bank processing time varies according to the buyer's country. | |
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| 3. |
How will my payment appear on my credit card statement? |
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Orders placed on our site will be processed by third-party order processors like WingHang.com, AsiaPay.com and PayPal.com.
When you make a payment online successfully through the processors mentioned above, order processors automatically send out the transaction confirmation email stating your order number and purchase amount. Orders appear on your statement as "QPID NETWORK." | |
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| 4. |
Do you have offline options? how long will it take to get my credits added? |
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Usually we suggest payment by credit card, which is faster and cost-efficient for our gentlemen. If you do not have a credit card, we also accept Bank Wire Transfer. Please click here for detailed instruction.
Credits will be updated to your account upon our receipt of your payment confirmation. In case your bank does not make transfer to our bank, please contact us for more assistance. | |
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| 5. |
I am having technical problems with my payment. Any solutions? |
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Please feel free to contact us if you have additional questions or concerns regarding payment. Our Customer Care team will be glad to help you. | |
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| 6. |
What if I have concerns about the deduction of my credits? |
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If you believed that your credits has been wrongly deducted, please check your Credit History to review your Credit Deduction Records. Here you will find a table listing all the recent credit use history and purchasing records for your account.
If still you have concerns after checking your records, please contact Customer Care for further assistance. | |
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| 7. |
Will my credits expire? What is the refund policy with respect to my purchase of credits? |
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According to the Terms of Use, Credit can be used for 180 days from the date of purchase. Credit older than 180 days in the account will expire.
The validity date is calculated based on the date of last purchase. For each new purchase, ChnLove will reset the expiry time to 180 days for all Credits. For example, you have 3 credits that will expire in 20 days. If you purchase another 10 credits, then your new total of 13 credits will be active for another 180 days.
Normally, fees paid are non-refundable except for the reasons stated in our refund policy or other reasons deemed acceptable to us. To learn more, please click here. | |
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| 8. |
I have some question regarding the charges from your website, what shall I do? |
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For any order that you successfully placed on our site, there will be confirmation notifications sent to your registered emails. If you noticed some differences in the charge date or the amount of your order,check up the confirmation email for necessary details.
In most cases, due to bank processing policy, the date which funds are deducted from your account may be 2-4 days later than the actual date of order; during holidays the delay may be even longer. If you experience this problem, you may contact your bank for information and compare your bank statement with our site's credit history records. For any further questions, please contact customer care. | |
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